At Intergy, we have a range of software support options, and many clients who have worked with us on other projects continue to come to us for ongoing software support. This allows their own IT staff to focus on customer-centric tasks.

Our software support services are easily scalable, so you can increase and decrease your support levels based on your goals.  We can not only support software systems build by our own team at Intergy, but also by others (usually after conducting a quick software audit to check structure and coding standards, etc).

What is software support?

Software periodically needs to be updated and optimised, new applications need to be integrated, and your database needs to be backed up. Sometimes, software will require functionality enhancements driven by the business, or patches to keep it compatible with the latest operating system update.  All of which can cause a massive headache for your IT team.

By outsourcing your software support to us, you’ve always got an expert team on hand, which will become an extension of your current operations.

Consistent, responsive, and superior software support can have a huge impact on your bottom line, saving you money and improving efficiency. Whether you’re working with a legacy system, off-the-shelf software, or custom software, software support allows you to be proactive and have peace of mind while knowing that your business systems are being monitored and looked after.

For employees, the benefits are numerous. They can simply pick up the phone and speak to a friendly, experienced IT professional in the event of a problem, which makes life easier all around.

find right solutions

FIND THE RIGHT SOLUTION

We will work together with your team to determine what the best solution is for your needs and to achieve your goals

efficiency productivity

EFFICIENCY AND PRODUCTIVITY

Each of our projects are designed to improve efficiency and productivity so you spend less time on the little things

How it works

We integrate into your business, ensuring that all your systems are working well together, and we provide an immediate response in the event of any issues or problems.

You can customise the level of support you receive, depending on your unique needs. However, we recommend starting with a monthly maintenance package.

This is generally 3-5 hours of maintenance and software support, and involves checking the health of your IT and software each month. We’ll give you a report based on our findings and will be on-hand to help if any problems are discovered.

This monthly service includes:

application-log

Checking for any errors in your application logs

increases-hard-drive

Deleting your old logs, which increases your hard drive space

database-backups

Checking your database backups

database-check

Checking the health of your database

disk-space

Ensuring your disk space is able to cope with growth

app-connectivity

Checking that all 3rd party apps are integrating well, without any connectivity or processing errors

scheduled-jobs

Ensuring that all scheduled jobs are running without errors

web-server

Checking the health of your web server and log files.

If you’re looking for software support, get in touch today and let us know how we can help.

Tell Us About Your Project

Call us on 1300 739 117 or complete the form to book your free consultation and discover how we can add value to your business software solutions.

Case Studies : Software Support

Southern phone

Southern Phone

We developed a system that streamlined tasks such as, creating and allocating call lists, recording and monitoring customer payment arrangements, and reporting on the effectiveness of the collections activities. This increased their productivity and business effectiveness.
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Our clients