At Intergy, we have a range of software support options, and many clients who have worked with us on other projects continue to come to us for ongoing software support. This allows their own IT staff to focus on customer-centric tasks.
Our software support services are easily scalable, so you can increase and decrease your support levels based on your goals. We can not only support software systems build by our own team at Intergy, but also by others (usually after conducting a quick software audit to check structure and coding standards, etc).
What is software support?
Software periodically needs to be updated and optimised, new applications need to be integrated, and your database needs to be backed up. Sometimes, software will require functionality enhancements driven by the business, or patches to keep it compatible with the latest operating system update. All of which can cause a massive headache for your IT team.
Consistent, responsive, and superior software support can have a huge impact on your bottom line, saving you money and improving efficiency. Whether you’re working with a legacy system, off-the-shelf software, or custom software, software support allows you to be proactive and have peace of mind while knowing that your business systems are being monitored and looked after.
For employees, the benefits are numerous. They can simply pick up the phone and speak to a friendly, experienced IT professional in the event of a problem, which makes life easier all around.
How it works
We integrate into your business, ensuring that all your systems are working well together, and we provide an immediate response in the event of any issues or problems.
You can customise the level of support you receive, depending on your unique needs. However, we recommend starting with a monthly maintenance package.
This is generally 3-5 hours of maintenance and software support, and involves checking the health of your IT and software each month. We’ll give you a report based on our findings and will be on-hand to help if any problems are discovered.
This monthly service includes:
Checking for any errors in your application logs
Deleting your old logs, which increases your hard drive space
Checking your database backups
Checking the health of your database
Ensuring your disk space is able to cope with growth
Checking that all 3rd party apps are integrating well, without any connectivity or processing errors
Ensuring that all scheduled jobs are running without errors
Checking the health of your web server and log files.
If you’re looking for genuine software support company in Sydney, get in touch today and let us know how we can help.