Southern Phone Company wanted to redevelop their external website and online customer service system to enhance their customer support.
The Solution
We developed a system for southern phone mobile that streamlined tasks such as creating and allocating call lists, recording and monitoring customer payment arrangements, and reporting on the effectiveness of the collections activities. This increased their productivity and business effectiveness.
Benefits and features
Website redevelopment
Our in-house graphic designers redesigned their website with Southern Phone’s new brand. The site was optimised for search engines and designed to integrate with their marketing campaigns.
Enhanced system automation and accuracy
We developed a customer acquisition management system to track new customers, execute credit checks, integrate with a legacy billing system, and load records into the existing billing system used by Southern Phone.
An authorised representative from Sales can now easily and efficiently upload and edit customers (E.g.: phone numbers, phone plans, email address) to manage their database accurately.
Increasing efficiencies
We developed a system that streamlines tasks such as creating and allocating call lists, recording and monitoring customer payment arrangements, and reporting on the effectiveness of the collections activities. By integrating systems to provide functional reports, information is now easily accessible to support staff, improving productivity and automating previously manual steps.
Technology
The web application and user interface was developed in PHP technologies using CodeIgniter framework. A MySQL database was used for data storage and retrieval.
