Southern Phone

Website re-development, customer acquisition management and a collections management system

Southern Phone wanted to redevelop their external website and online customer service system.

The Solution

The solution

We developed a system that streamlined tasks such as creating and allocating call lists, recording and monitoring customer payment arrangements, and reporting on the effectiveness of the collections activities. This increased their productivity and business effectiveness.

Benefits and features

Benefits and Features

Website redevelopment

Our in-house graphic designers redesigned their website with Southern Phone’s new brand. The site was optimised for search engines and designed to integrate with their marketing campaigns.

Website redevelopment
Enhanced system automation and accuracy

Enhanced system automation and accuracy

We developed a customer acquisition management system to track new customers, execute  credit checks, integrate with a legacy billing system, and load records into the existing billing system used by Southern Phone.

Sales representatives can now easily and efficiently upload and edit customers to manage their database accurately.

Increasing efficiencies

We developed a system that streamlines tasks such as creating and allocating call lists, recording and monitoring customer payment arrangements, and reporting on the effectiveness of the collections activities. By integrating systems to provide functional reports, information is now easily accessible to support staff, improving productivity and automating previously manual steps.

Technology

The web application and user interface was developed in PHP technologies using CodeIgniter framework. A MySQL database was used for data storage and retrieval.

Want to have a chat?

 Call us on 1300 739 117 or complete the form below to book your free consultation and discover how we can add value to your business software solutions.

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Our Clients :

Origin Hilton Mccarroll's Kone Cordell ABC Bullion NSW Southern Phone
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