WHAT ARE AI CHATBOTS?
With the increasing demand for seamless customer interactions and streamlined processes, AI chatbots have become essential tools for businesses looking to enhance their online presence and customer service capabilities. Our AI chatbot integration services are designed to help businesses of all sizes to harness the power of artificial intelligence and revolutionise their customer engagement strategies.
THE POWER OF AI CHATBOTS
AI chatbots are intelligent virtual assistants that use natural language processing and machine learning algorithms to interact with users in real-time. These advanced algorithms enable chatbots to understand user queries, provide relevant information, and even perform tasks autonomously. By integrating AI chatbots into your website or platform, you can bolster the Sales, Marketing, and Service aspects of your business.
Enhance Customer Experience
AI chatbots offer instant support and assistance to customers, ensuring prompt responses to their inquiries and concerns, providing personalised recommendations, and even booking appointments and purchases.
24/7 Availability
Unlike human agents, AI chatbots are available round-the-clock to assist customers, providing uninterrupted support and assistance at any time of the day or night. This ensures a consistent and reliable customer experience, even outside of business hours.
SALES
MARKETING
Seamless Integration with CRM Systems
Our AI chatbots can seamlessly integrate with popular CRM systems. This enables businesses to access customer information and history in real-time, providing personalised and contextually relevant responses to user queries.
Lead generation and promotions
Chatbots can send important notifications about product recommendations that Digital Marketers use for lead generation. Get more customers and support existing customers with marketing automation bots and save on your investment.
Increase Operational Efficiency
By automating repetitive tasks and inquiries, AI chatbots free up valuable time for your team to focus on more strategic initiatives. This reduces manual workload and minimises the risk of human error, resulting in increased productivity and cost savings. Live Chat also means that your customers’ general concerns can be resolved via the trained AI chatbot, and your customers can receive support outside of working hours. Furthermore, during working hours, your staff can remain efficient and focused on other tasks, until a chatbot defers a query that requires more of a human touch.
Unlock the Potential of AI Chatbots with Intergy Consulting and Microsoft Copilot Studio
At Intergy Consulting, we are committed to helping businesses harness the full potential of AI chatbots to drive growth, improve efficiency, and enhance customer satisfaction. Whether you're looking to integrate chatbots with Dynamics 365 Customer Service, Zendesk, Salesforce, or any other platform, we've got you covered.
SERVICE/SUPPORT
MICROSOFT COPILOT STUDIO
As Microsoft Solutions Partners, we use Microsoft Copilot Studio to integrate AI chatbots with your platform. By leveraging the power of Microsoft Copilot Studio chatbots, businesses can:
- Improve efficiency and customer engagement
- Enhance data management and internal communications
- Streamline tasks and support users in their context of work
- Modernise their organisational standards
- Use low code generative AI for scaling business requirements
DATA SOURCES
With Microsoft Copilot Studio, there are near limitless data sources that can be utilised to maximise the capabilities of machine learning, and the more you’re able to train the chatbot on your company’s workflows, offerings, and marketing documentation, the more relevant and powerful the tool becomes. Our chatbots can be trained on your company website, public-facing document stores, databases, third party systems, and more. They can even be trained on Azure OpenAI, meaning that Microsoft Copilot Studio chatbots can be linked to pre-trained data stores as well.
INTEGRATIONS
Microsoft Dynamics 365 Customer Service
Copilot Studio integrates with Dynamics 365 Customer Service, Microsoft's leading CRM platform, to connect you with your customers. Dynamics Customer Service Hub with AI Chatbot can offer a seamless all in one platform for your Helpdesk and Customer Service agents in maintaining history of cases handled, pending queue, Live support calls and much more.
Microsoft Teams
The chatbots also feature Microsoft Teams integration capability, allowing you to train them on your internal documents stored in the cloud, and interact with your organisation internally. This means that meetings can be booked, files can be assimilated, and efficiency can be significantly boosted internally, whilst your customers enjoy the benefits externally on any public-facing aspects of the integration.
Other Integrations
AI chatbots aren't just limited to Dynamics 365 and Teams. They can also integrate with Zendesk, Salesforce, Genesys, ServiceNow, Office365, Outlook, Cognitive Services, Conversional plugins, and so much more!
Once workflows are created and knowledge bases are established, our team of technical experts can facilitate the setup of AI chatbots through Microsoft Copilot Studio, fast-tracking your business' growth.
Contact us today to learn more about our AI chatbot integration service and how we can help transform your customer engagement strategy with the power of artificial intelligence. Let’s embark on this journey together and take your business to new heights with AI chatbots from Intergy Consulting.
