Ace Car Freighters were struggling to keep up with the high demand for their services, which was ultimately holding back company growth. The legacy booking and despatch system did not allow for any customer engagement, whether it was online, through web services or receiving email notifications. The lack of mobile data interface also resulted in miscommunication from using two-way radios. Job pricing and rating was done manually, which was time-consuming and led to inconsistencies and costly mistakes.

ACE Casestudy

The Solution

We developed a cloud based, -fully integrated suite of products for the transportation industry including VerbaManager, VerbaCustomer, VerbaMobile and VerbaGPS (on behalf of our business partner, Relief Software). This product suite solved all of ACE’s challenges, and has now been successfully rolled out to other Relief clients.

Benefits and features

Greater accuracy

Booking data is only entered once by the operator (or directly by the customer), and flows seamlessly to the truck drivers’ mobile handheld units. Pickup and delivery information like car hire is then synchronized back into the system and passed to the company’s accounting system (MYOB). Because the data flows in real time, cash flow and accuracy are improved due to automated data transfer.

ACE Panel
Increased productivity

Increased productivity

Staff are able to focus on their roles and are no longer hampered by their systems.

Increased revenue

Demand for ACE’S services has increased and this demand is now handled efficiently and effectively, allowing them to grow their business.

Increased revenue
Informed Decision Making and Time Management

Informed decision making and time management

Management has immediate visibility of all bookings and drivers work schedules. Customers are instantly notified on job completion via automated reports with signatures.

Enhanced customer experience

GPS functionality has meant that administrators are now able to see where drivers are located on the map. They can use this information to inform customers if a driver is running behind schedule or to correct the route if they’re travelling in the wrong direction.


The web application and user interface was developed in PHP technologies using Symfony framework plus Angular JS and Node JS for socket implementation. A PostgreSQL database was used for the web application database and a Java and MySQL database was used for communication middleware. The Android Mobile application was developed in native Android Java.

Intergy and Relief Software have developed a software application that has changed the way we run our business. The old days of excess paper work and hard manual and mental labour have been replaced with mobile data, automated bookings, direct to driver dispatch, live to the minute driver statuses, and an invoicing system that has cut down hours of tedious work, data entry and docket books. They are efficient and professional and have been incredibly flexible and easy to work with, allowing us to work in and help develop our own system that suits our own needs. The result of this system have seen us recognised as having the best transportation system in our field by some of our major clients. Regular clients who used to book over the phone creating a bottleneck of ringing phones now enjoy the freedom of web portal booking with additional key features, such as live tracking, report access and online rate and quoting.
Operations Manager, Ace Car Freighters

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