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How to secure the budget to improve your enterprise software systems

Businesses operate more efficiently when using a mix of enterprise software systems to generate revenue, cut costs, and interact with partners and customers. If your employees are typing away on computers that are 10 years old, it’s important to remember that to update your enterprise software systems and computers periodically is crucial to keep up

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How to gain that competitive edge without changing your business

Former CEO of GE (General Electric) Jack Welch famously said: “If you don’t have a competitive advantage, don’t compete”. So, unless you have a game plan and know how to win market share, there’s little point in trying to compete with other businesses in your niche. Choosing to compete on price alone can be

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How to restore customer satisfaction

If you need to restore customer satisfaction, it’s likely that you may have unfortunately failed your customers in some way. It may be that your company’s customer service has failed to meet the expectations of your customer, and they feel mistreated or unappreciated. Or could it be your service or product

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Your key to business success: customer satisfaction

It seems simple: Keep your customers happy and they’ll keep coming back for more (and they’ll tell their friends about your business). So why is it that some businesses are wowing their customers, while others are leaving them less than satisfied? Many businesses underestimate the importance of customer satisfaction to their detriment. Why

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How to transform your business to make it irresistible to customers

Companies face a quickly changing world where Uber can be the largest taxi company without owning a single vehicle, Facebook is a media company without content production, and Menulog, is a food delivery service owning no restaurants. What may have worked ten years ago for businesses is often outdated today, and those that

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