Launched in 1932, the ABC has become a much loved part of the Australian society and its cultural fabric. From a single radio service, the ABC has developed into a multi-platform media operation and a public broadcaster of international renown, delivering Australian stories and conversations across the nation and to the region.
A key challenge for the ABC Transmission team was to improve their on-line fault reporting services to reduce call center traffic. Secondly their website’s existing interface has become outdated. The ABC team wanted to improve this in order to enhance user experience and also empower their audience to be self sufficient with better troubleshooting and fault finding tools.