How We Helped SMA Create a Comprehensive Business Management System
State Medical Assistance (SMA) is a healthcare organisation based in Australia that specialises in providing ambulance services to various hospitals across the country. Their primary focus is on ensuring prompt and reliable transportation for patients in need of urgent medical care. As an essential component of the healthcare infrastructure, SMA is committed to delivering high-quality and compassionate ambulance services. They prioritise patient safety, accessibility, and efficient operations to meet the needs of individuals requiring urgent medical attention.
SMA's dedication to excellence is reflected in their ongoing efforts to optimise their IT infrastructure, enhance service capabilities, and streamline operations. By leveraging technology and strategic partnerships, SMA aims to continuously improve their service delivery and provide the best possible care to patients in need.
Understanding the critical role of IT in delivering efficient ambulance services, SMA sought a partner capable of delivering superior IT solutions. SMA made a strategic choice to shift their IT service provider and entrust their IT operations to Intergy for improved services.
Since 2013, State Medical Assistance (SMA), has been specialising in the provision of Patient Transport, On-Site & Event Medical and Clinical Governance. With their experienced and qualified operational, customer service and leadership team, they deliver high quality, safe, flexible, patient centred and value for money in health care.
Their vision takes form as a 100% Australian owned health care organisation which operates across NSW, VIC, WA and ACT in Australia and leads the market in service quality, safety, clinical governance, and compliance. SMA is ISO 9001, 14001, 22301, 45001 and 27001 certified.
SMA faced several challenges stemming from their previous IT provider, resulting in technical debts that impeded their operations. The existing application exhibited over 100 unresolved issues, which required immediate attention and rectification. Additionally, SMA aimed to expand their business capabilities to operate efficiently across different time zones in Australia. They also sought a more streamlined billing process based on contractual agreements with new hospitals and desired a shared planner for better coordination across hospitals.
From an infrastructure point of view, SMA's solution architecture was already in Azure and their existing infrastructure provider, Cubesys, enhanced and supported it prior to Intergy's involvement.
Software and Infrastructure Audit Process
WHAT WERE SMA'S MAIN PAIN POINTS?
SMA approached Intergy with the focus on the following areas:
WHAT DOES THE APPLICATION NEED TO DO?
Taking over the IT responsibilities for SMA, Intergy embarked on a comprehensive approach to address their challenges and fulfill their requirements.
Resolving Technical Debts
Intergy meticulously identified and resolved over 100 issues within SMA's existing application, rectifying the technical debts accumulated from the previous IT provider. This measure ensured system stability and reliability.
Results and Benefits
Through our partnership with SMA, we successfully resolved technical debts, implemented essential enhancements, and optimized the
application infrastructure. The improvements made by our team have significantly strengthened SMA’s IT capabilities, allowing them to
provide top-notch ambulance services across Australia. Our ongoing collaboration underscores our commitment to supporting SMA’s mission
of delivering high-quality medical assistance.