Afea Care Services offers compassionate Home and Community Care for the elderly and those with a disability. They offer Supported Independent Living homes in Sydney, and Plan Management and Support Coordination services to NDIS participants across Australia. With over 1,000 support workers, carers and nurses on their roster, Afea wanted to develop an online system to manage the scheduling of their services.
We created a web-based job management solution to schedule recurring jobs and allocate resources in a streamlined and efficient way. This has enabled AFEA to automate their process and have greater visibility over their jobs.
Benefits and features
The AFEA custom system generates payroll and invoice data extracts to be imported into the MYOB accounting package, hence reducing double entry and improving accuracy.
Reduced administration time
The system provides powerful search and reporting functionality, allowing users to search a particular field or all the fields in the form, e.g. to find their nearest specialist care giver find their nearest specialist care giver. This helps admin staff locate specific caregivers quickly from thousands of records, in order to meet the needs of their client.
Improved customer experience
Clients are now informed day to day about the most appropriate caregiver based on their specific search criteria and their location. Jobs are managed accurately and in real-time which has improved AFEAs relationship management team's ability to exceed their customers’ expectations with their service delivery.
Safety and security
We developed an automated system to manage caregivers’ police checks and other certifications. System notifications alert AFEA when these require updating.
We have created a simple-to-run report from AFEA’s business management system, allowing them to integrate the data with their payroll system.