What happens when software fails?
Software failure can be much more serious than simply being unable to access your email. For businesses and infrastructure relying on software to stay active, a failure can interrupt processes, and the systems and infrastructure we use every day can grind to a halt.
Last month, every Woolworths checkout in the country suddenly went down. Customers in the process of shopping were forced to leave their trolleys and walk away empty handed. Earlier on in April, customers from Commonwealth Bank were unable to see their loan and credit card balances. Many had their debit cards declined around the country and their wages failed to appear in their accounts.
In Melbourne last year, a tiny computer glitch led to commuter chaos on the train network, as a complete mass outage left thousands of passengers stranded during rush hour.
These examples all point to the importance of getting the software right before it’s released. While many businesses are keen to begin using new software as soon as possible, taking the time for testing and ensuring ongoing support is critical to prevent these types of problems.
Software can automate many tasks that were once time-consuming for us to do. But our increasing reliance on software also means that we’re at increased risk of being impacted by a small error which could have catastrophic results.