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How to restore customer satisfaction

Posted on Friday, September 16, 2016 by Intergy Consulting
How to Restore Customer Satisfaction

If you need to restore customer satisfaction, it’s likely that you may have unfortunately failed your customers in some way. It may be that your company’s customer service has failed to meet the expectations of your customer, and they feel mistreated or unappreciated. Or could it be your service or product simply not doing what you’ve advertised? An issue with billing? costing cust Read More…

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Your key to business success: customer satisfaction

Posted on Thursday, September 08, 2016 by Intergy Consulting
Your Key to Success Customer Satisfaction

It seems simple: Keep your customers happy and they’ll keep coming back for more (and they’ll tell their friends about your business). So why is it that some businesses are wowing their customers, while others are leaving them less than satisfied? Many businesses underestimate the importance of customer satisfaction to their detriment. Why is customer satisfaction so important? It’s Read More…

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3 ways to innovate and grow your business

Posted on Thursday, September 01, 2016 by Intergy Consulting
3 Ways you Can Grow your Business Through Innovation

New technology, processes and products have become critical as many companies struggle to remain competitive against increased competition. Most businesses want innovation as one of their core values, and to have a reputation for being innovative- especially since many surveys point to innovation as one of the most important factors in success. Innovation no longer means being the fastest Read More…

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Low staff engagement is your enemy – here are 5 ways to defeat it

Posted on Thursday, September 08, 2016 by Intergy Consulting
Low staff engagement is your enemy

The secrets to an engaged and productive workforce When your staff members care about your business and are engaged, they will use discretionary effort. That means a retail staff member will clean up after a messy customer when the boss isn’t around, the computer programmer will stay past their shift for that big project without being asked, and the barista will go out of their way to serve Read More…

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5 opportunities to increase your productivity

Posted on Thursday, September 01, 2016 by Intergy Consulting
5 opportunities to increase your productivity

Business owners are often thinking about whether they and their employees are being as productive as possible, and for good reason. Businesses in Australia are competing globally with countries such as India and China, where labour costs are just a fraction of what they are here. Productivity is about how well a business is converting input (capital, machines, material, and labour) into outp Read More…

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