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Bringing you the latest thinking in enterprise software and innovation

Your key to business success: customer satisfaction

Customer satisfaction|

It seems simple: Keep your customers happy and they’ll keep coming back for more (and they’ll tell their friends about your business). So why is it that some businesses are wowing their customers, while others are leaving them less than satisfied? Many businesses underestimate the importance of customer satisfaction to their detriment. Why

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3 ways to innovate and grow your business

Innovation|

New technology, processes and products have become critical as many companies struggle to remain competitive against increased competition. Most businesses want innovation as one of their core values, and to have a reputation for being innovative- especially since many surveys point to innovation as one of the most important factors in success. Innovation

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Low staff engagement is your enemy – here are 5 ways to defeat it

Staff engagement, Productivity|

The secrets to an engaged and productive workforce When your staff members care about your business and are engaged, they will use discretionary effort. That means a retail staff member will clean up after a messy customer when the boss isn’t around, the computer programmer will stay past their shift for that big project without

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5 opportunities to increase your productivity

Productivity|

Business owners are often thinking about whether they and their employees are being as productive as possible, and for good reason. Businesses in Australia are competing globally with countries such as India and China, where labour costs are just a fraction of what they are here. Productivity is about how well a business

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How to transform your business to make it irresistible to customers

Companies face a quickly changing world where Uber can be the largest taxi company without owning a single vehicle, Facebook is a media company without content production, and Menulog, is a food delivery service owning no restaurants. What may have worked ten years ago for businesses is often outdated today, and those that

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