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Bringing you the latest thinking in enterprise software and innovation

How to gain that competitive edge without changing your business

Customer satisfaction|

Former CEO of GE (General Electric) Jack Welch famously said: “If you don’t have a competitive advantage, don’t compete”. So, unless you have a game plan and know how to win market share, there’s little point in trying to compete with other businesses in your niche. Choosing to compete on price alone can be

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The secrets to your startup success

Productivity, Startup|

What makes one startup achieve success and another fail miserably? Some say it’s partly luck, while others say it’s just hard work. Many entrepreneurs refer to the commonly cited statistics, which tell us that 90% of all tech startups and 30-40% of startups in other industries will fail completely, meaning even the most

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These things are impacting staff morale more than you think

Staff engagement|

Positive employee morale is good for your business. When we compare employees who are happy and motivated to those who are not, disengaged workers miss more work days on average, are less efficient when they are working, and cost employers thousands each year in lost productivity. If you want to have a productive

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4 Ways you can improve your start-up

Productivity|

When your business is in its start-up phase, there are numerous things to think about. Finances are often tight, employees may be over-worked, and it can sometimes seem like your product or service will never catch on. The early days of a business are all about being multi-skilled and focussed on slow, steady

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How to restore customer satisfaction

Customer satisfaction|

If you need to restore customer satisfaction, it’s likely that you may have unfortunately failed your customers in some way. It may be that your company’s customer service has failed to meet the expectations of your customer, and they feel mistreated or unappreciated. Or could it be your service or product

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